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Payments

Mental Health Treatment Plan

You can see a psychologist at the Village Commons without a referral, but to claim the Medicare rebate, you need a Mental Health Treatment Plan.

Accessing Psychology under the Medicare Better Access Initiative

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Pay Full Fees
OR
Access Medicare benefits under the
Better Access Initiative
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Make a long appointment with
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(usually) a General Practitioner (GP) at the general practice you are enrolled in for My Medicare or your usual medical practitioner.
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a prescribed medical practitioner at the general practice you are enrolled in for My Medicare.
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a Paediatrician if they are the primary managing doctor for the mental health condition.
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a Psychiatrist if they are the primary managing doctor for the mental health condition.
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Ask if you are eligible for a mental health treatment plan.
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Send your referral and Mental Health Care Plan to a Psychologist of your choice. Please note, a referral is valid for any psychologist, not just the psychologist named.
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After sessions, the practice will invoice you the full session fee.
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Once you have paid your invoice in full, you can claim your Medicare rebate back immediately through the practice or you can submit it directly to Medicare yourself. Funds are usually deposited into your bank account within 24 hours.

The Medicare rebates as of the 1 July 2025 are:
Clinical Psychologist: $145.25 per 50-minute session
General Psychologist: $98.95 per 50-minute session

Assessment, psychology reports, non-attendance fees, and family therapy are not covered under the Better Access program.

NDIS

The National Disability Insurance Scheme provides resources to people with disabilities to increase their independence, community participation, and quality of life.

Accessing Psychology Under NDIS

Register for NDIS
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If your NDIS plan includes psychological therapy and/or assessment and you are
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self-managed
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The practice will charge you the full session fee, and you will be responsible for claiming that fee back from the NDIS.
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plan-managed
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The practice will seek payment from your Plan Manager.
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The NDIS sets price limits for psychological services provided to NDIS participants, which must be followed when a practitioner delivers services to patients using plan-managed or NDIA-managed funds. Up-to-date information on NDIS practitioner services fees can be found on their website.

The Village Commons is not registered to see clients who are NDIA or Agency-managed.

Payment information

Payments (except for clients who are NDIS plan-managed) must be made at the time of your appointment. Payment can be made via:

  • EFTPOS
  • Direct Bank Deposit
  • Automatic debit via Halaxy using your debit or credit card (processing fee of up to 3% + $1 per transaction applicable)

Late Arrivals

Regular attendance of sessions is important; however, we understand that life can be unpredictable, and we respect your right to make decisions that best suit your circumstances. We will send you an SMS reminder in the days leading up to your appointment. If you are more than 20 minutes late to your appointment without letting us know, your practitioner will assume you will not be attending your appointment. If you arrive less than 20 minutes late to a scheduled appointment, you may still attend the balance of your appointment time. 

Cancellation Policy

We have a cancellation fee policy in place to ensure the smooth operation of our practice and to provide the best possible service to all our clients. Here’s why this policy is important: 

Limited Appointment Availability: Each appointment is 50 minutes long, and we can only see a limited number of clients each day. Last-minute cancellations or reschedules mean that other clients on our waiting list may miss out on the opportunity to book that time slot. 

Sustainability of the Practice: As a private practice, we rely entirely on service fees to cover our operating costs, such as rent, administrative expenses, and other overheads. Unlike publicly funded services, we do not receive government support. When a client does not attend an appointment, the practice incurs a financial loss as these fixed costs must still be met. 

More than one missed appointment without contacting the clinic to cancel or reschedule may result in your discharge from our service. 

If you notify us of a cancellation between 72 and 24 hours before an appointment, a $50 cancellation fee will apply.

If you notify us of a cancellation less than 24 hours before an appointment, a 50% cancellation fee will apply (half of the total cost of your appointment*). 

If you give no notice, the full fee will apply (the total cost of your appointment*). 

*Please note that Medicare rebates do not apply for missed appointments. 

If you are unable to attend due to illness and provide a medical certificate within 48 hours of the missed appointment, we may, at our sole discretion, waive all or part of the cancellation fee.